Benchmarking, Indicators and Performance
“The challenge for the mental health sector is clear. The use of performance indicators and the movement towards benchmarking is becoming routine in the Australian health care system …
The challenge … is to develop a set of meaningful performance measures and to develop the culture and the processes so that benchmarking becomes the norm”.
Eagar K, Burgess P and Buckingham W (2003). Towards National Benchmarks for Australian Mental Health Services. Information Strategy Committee Discussion Paper No.4. Commonwealth Department of Health and Ageing, Canberra, p. 7.
The National Mental Health Benchmarking Project is a collaborative initiative between States, Territories and the Australian Government that will establish demonstration benchmarking forums within the four main program areas of public sector mental health services:
- Adult;
- Child and Adolescent;
- Forensic; and
- Older Persons.
The project aims to assess the potential benefits of the benchmarking process and provide a learning opportunity for the whole sector. Additionally, the project is intended to evaluate the third tier of the National Mental Health Performance Framework (domains, sub domains and agreed mental health indicators) for applicability and utility as a basis for benchmarking mental health services.
Select the link below to find out more about the project:
National Mental Health Benchmarking Project
Under the National Mental Health Strategy, States and Territories have committed to the development of a national framework to monitor the performance of public mental health services.
The key documents that provide the framework are the:
Mental Health Information Development - National Mental Health Information Priorities, 2nd Edition.pdf
Key Performance Indicators for Australian Public Mental Health Services.pdf
Select the link below for further information about performance indicator development in Australia:
KPI Development in Australia
The National Mental Health Performance Subcommittee has been established to facilitate the implementation and development of performance measurement and benchmarking in Australia.
To find out more about the Subcommittee go to the link below:
National Mental Health Performance Subcommittee (NMHPSC)
A special online forum has been created for participants in the National Mental Health Benchmarking Project.
To gain access to the forum and materials please follow the instructions below:
- First visit the MHNOCC online forum at www.mhnocc.org/forum/ Select register from the list at the top right of your screen and follow the instructions.
- Permission is required to view the Benchmarking Project section. Email your username (exactly as registered) to the benchmarking forum moderator Mr Tim Coombs on timcoombs@bigpond.com. NOTE: Part 2 of the registration process is done manually and there will be a delay before you can view this section of the forum. You will be sent an email confirming your permission to view the benchmarking section of the forum
PLEASE NOTE THAT ONLY PARTICIPANTS IN THE NATIONAL MENTAL HEALTH BENCHMARKING PROJECT CAN ACCESS THE BENCHMARKING DISCUSSIONS
The National Mental Health Benchmarking Forum will be held at the Melbourne Convention Centre on Thursday 27 November 2008.
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