| Error: Unable to access the web site: http://dst.mhnocc.org/query/xml/ [message #402] |
Thu, 30 November 2006 01:16 |
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Some cases have been reported to amhocn-dst-helpdesk@strategicdata.com.au where the NOCC Decision Support Tool version 2.0.27 has been successfully downloaded and installed, it has then successfully reconstituted its data, but immediately failed with the error message:
Unable to access the web site: http://dst.mhnocc.org/query/xml/
Provider error description:
The connection cannot be used to perform this operation. It is either closed or invalid in this context.
The exact cause has yet to be determined, but the issue can be easily fixed by downloading the attached file "amDstAppData_Fix.re_" to your workstation, renaming the file to "amDstAppData_Fix.reg", and double-clicking it. This should cause some entries to be added to the Windows Registry settings in your user profile.
Note that the above file presumes that the DST has been installed in the default location (C:\Program Files\AMHOCN\amDstAppData_02_00_0027.mde). If this is not the case, you will need to open the file with Notepad and edit the last line so that it reflects the actual installation location. The file format requires that '\' characters be replaced with double '\\' characters in folder names. The last line of the file is currently set to:
"DataSource:1:0"="C:\\Program Files\\AMHOCN\\amDstAppData_02_00_0027.mde"
The IT departments of some organisations prevent the execution of registry files (i.e. files with the extension *.reg) - if this is the case at your organisation, you will need to request your IT department to update the registry on your behalf.
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Home » Technical Issues » Decision Support Tool - Installation » Error: Unable to access the web site: http://dst.mhnocc.org/query/xml/
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